The online shop, hereinafter referred to as https://cantinefina.it, is the exclusive property of the company Cantine Fina, with its registered office at C.da Bausa s.n., 91025 Marsala (TP), Sicily, registered in the Register of Companies of Trapani under REA number 149330 and VAT number 02177230840.
Users who use the services offered by Cantine Fina declare that they know and accept these general conditions of contract:
- The sale of alcoholic products to minors is prohibited; users of the Cantine Fina website declare that they are of legal age according to the legislation applicable to them. If no such legislation exists, you must be at least 18 years old.;
- All retail prices include VAT and excise duty;
- The published prices of products and offers may vary depending on vintages and sizes, for this reason Cantine Fina reserves the right to make changes without any prior notice;
- Should a price have been published incorrectly by mistake, Cantine Fina reserves the right to cancel the sale;
- Should the user's data prove to be incomplete or otherwise inaccurate (making it impossible to deliver the package), Cantine Fina will contact the user before fulfilling the order;
- The contract entered into between the customer and Cantine Fina shall be deemed concluded upon acceptance of the order by Cantine Fina;
- Upon confirming the order to Cantine Fina at the end of the purchasing procedure, the customer declares that they have read all the instructions and information provided to them regarding the purchasing, withdrawal, complaint, and privacy protection procedures, and that they accept the general and payment conditions as set out below;
- Cantine Fina is always available for any information, request, comment, or suggestion at the email address: info@cantinefina.it.
DELIVERY METHODS
Standard GLS courier 2/3 working days.
Payment methods
- Payment by bank transfer to the following details: IBAN IT56 R030 3225 9000 1000 0004 444.
If the user pays by bank transfer, it is necessary to include the order ID provided via email in the payment reference; remember that the parcel will not be dispatched until the transfer has been received. - Setefi Monetaweb
The Monetaweb gateway redirects customers to the Monetaweb website so that they can enter their Visa or Mastercard credit card payment information.
More details on service a this link.
FAULTY OR INCORRECT GOODS
- In the case of faulty goods:
the same may be returned to Cantine Fina within 10 days of delivery.
Return shipping and packaging costs are borne by the customer.
Faulty goods will be replaced or refunded (if out of stock) by Cantine Fina. - In the case of incorrect goods:
In the event that it is impossible, even temporarily, to fulfil the order either partially or totally, Cantine Fina will promptly contact the user to make arrangements, without prejudice to the user's right to request the cancellation, including partial cancellation, of the order and the refund of the corresponding amount already paid, if any.
DAMAGED SHIPMENT
Should the packaging show clear signs of tampering or distortion that might suggest any damage or alteration of the contents, you may refuse the parcel or, alternatively, accept it by signing the delivery note with the wording “ACCEPTED WITH RESERVATION”, specifying the description of the anomaly found (e.g. wet packaging, hole in the cardboard, dent in the cardboard, etc.), otherwise neither complaints nor replacement of the goods can be accepted. Any problems found with the goods received must be reported within 5 working days of delivery, based on the date shown on the courier's delivery note.
Should one or more products not be in perfect condition because they were damaged during transport, you simply need to inform us by contacting our Customer Service department, documenting the damage as thoroughly as possible with a photograph, and sending the delivery notes with the reservation along with a declaration of the damage sustained. We will replace the damaged products at our own expense and as quickly as possible or, should this not be possible, refund you the amount paid for them.
RIGHT OF WITHDRAWAL
Purchases on Cantine Fina are subject to the provisions of Legislative Decree 206/2005 and Legislative Decree 21/2014, which guarantee you the right to withdraw from the purchase contract for any reason.
The customer has the right to withdraw from the purchase contract without any penalty by giving notice within 14 days of the date of receipt of the goods by registered letter with return receipt addressed to: Via Mazara 209 91025 Marsala (TP).
The communication may also be sent, within the same deadline, by email info@cantinefina.it.
For greater traceability, the customer must indicate on the communication the document number relating to the purchase (or Order ID) for which they intend to withdraw.
The goods subject to the right of withdrawal must be returned in a perfectly intact condition, in their original packaging complete in all parts (documentation, accessory equipment, etc.) and without applying labels or adhesive tape.
The customer shall proceed to return the purchased item at their own expense and under their own responsibility within 30 days of dispatch of the registered letter, having it delivered to the following address: C.da Bausa s.n. 91025 Marsala (TP) Sicily.
Cantine Fina undertakes to refund the sums paid by the customer in relation to the purchase contract, and will do so via bank transfer or by issuing a refund to the same credit card used for the purchase, as quickly as possible and in any case within 10 working days of receiving the goods returned by the customer. If the goods to be returned suffer damage during transport organised by the customer, Cantine Fina shall notify the customer by email within 5 working days of receiving the goods, to enable them to lodge a claim with the courier they used in order to obtain a refund for the value of the goods (if insured). If the goods to be returned are not dispatched in accordance with the preservation instructions (e.g. for perishable items, at a controlled temperature, using isothermal containers and green ice or dry ice), the right of withdrawal is cancelled.
COMPLAINTS
Should the customer be dissatisfied with anything, Cantine Fina is available to check what went wrong and take action.
In the event of civil and/or criminal disputes between Cantine Fina and a consumer customer, the territorial jurisdiction shall be that of the court of the consumer's place of residence (pursuant to Legislative Decree 185/99).
Online Dispute Resolution for consumers
European consumers must be aware that the European Commission has set up an online platform that provides an alternative dispute resolution tool. This tool can be used by European consumers to resolve in a non-judicial manner any dispute relating to and/or arising from online sales contracts for goods and services. Consequently, if you are a European consumer, you can use http://ec.europa.eu/consumers/odr/. The Data Controller is available to answer any questions sent by email to the email address published in this document.
